Call Center Agent at Softhills Limited

Softhills Limited is seeking a motivated and customer-focused

to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries and issues efficiently.

• Respond to inbound customer inquiries via phone, providing accurate information and support.
• Make outbound calls to follow up on customer inquiries, conduct surveys, and promote products or services.
• Handle customer complaints and resolve issues effectively and professionally.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Meet or exceed individual and team performance metrics, including call handling time and customer satisfaction scores.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Provide feedback and suggestions for improving processes and customer service delivery.
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

• Previous experience in a call center or customer service role is highly desirable.
• Strong verbal communication skills with a clear and pleasant phone demeanor.
• Excellent problem-solving and multitasking abilities.
• Ability to handle high call volumes in a fast-paced environment.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends, as needed.
• A customer-oriented mindset with a passion for providing exceptional service.