Call Center Manager at Natura Biocore Limited

Competitive Base Salary + Performance-Based Bonus

We are an international company operating in the dietary supplements and health & wellness industry. Our mission is simple and impact-driven:

.

We work with both existing and new customers who have already shown interest in our products. Our sales approach is consultative — understanding customer needs and offering solutions that address real health challenges.

This position is ideal for a

who believes in execution, discipline, and accountability — not excuses or market-blaming.

As

, you will be fully responsible for , owning results end to end: people, processes, sales performance, and revenue.

You will receive strong operational support from Headquarters (scripts, quality assurance, analytics, CRM, telephony systems, and training methodologies). Your core responsibility is

— identifying issues quickly and fixing them effectively.

You will report directly to the

, while working closely with HQ teams (Chief Commercial Officer, Sales Operations, and Quality).

• Recruit, onboard, and manage sales operators in Lagos
• Control attendance, scheduling, discipline, motivation, and productivity
• Handle performance management, disputes, and terminations when required

• Drive sales using consultative selling techniques (needs diagnosis / SPIN)
• Ensure strong closing discipline across the team
• Take full ownership of call center sales performance and revenue

• Conduct regular call monitoring and quality assessments
• Run 1:1 coaching sessions, objection-handling training, and group coaching
• Continuously improve call quality, customer experience, and conversion rates

Manage the full COD funnel:

• Productivity → Conversion → Paid Orders
• Reduce cancellations and returns by enforcing proper expectation-setting
• Train the team to professionally handle objections and follow-ups

• Set daily and weekly sales targets and operational priorities
• Enforce strict CRM discipline with zero tolerance for data manipulation
• Prepare daily reports, weekly plan vs. actuals, and escalations to HQ

• Implement HQ standards, scripts, and improvements locally
• Provide structured market feedback from Lagos to HQ (what works / what doesn’t)

• Proven experience managing a
  sales call center team in Nigeria
• (Team Lead, Supervisor, or Head of Call Center)
• Strong consultative selling skills (selling through questions and diagnosis)
• High discipline and respect for rules, clean data, and honest numbers
• Experience in recruitment, onboarding, and termination
• Basic to good confidence working with CRM systems

• Experience with
  Cash on Delivery (COD)
  sales models in Nigeria
• Understanding of buyout, cancellation, and return rates
• Excel / Google Sheets skills (reporting, summaries, pivot tables are a plus)
• Advanced experience with CRM systems and call center analytics

• Fixed Base salary (Based on experience)+ performance-based bonus, tied directly to Lagos market results
• Transparent bonus system — strong performance equals higher earnings
• Full support from HQ: training, QA feedback, scripts, CRM & telephony tools
• Fast career growth with a clear path to senior leadership roles
• Multicultural, performance-driven work environment
• Direct connection between daily actions and financial results

• Introductory call with the Country CEO (Nigeria)
• Interview with Headquarters
• Short test / mini-case based on a sales funnel scenario
• Second interview with HQ + test assignment presentation
• Final discussion and job offer