Case Management Supervisor at Centre for Social Cohesion Peace and Empowerment (CENSCOPE)

The Case Management Supervisor is responsible for overseeing the delivery of quality case management services, ensuring adherence to protection principles, and providing technical guidance and supervision to case workers to support vulnerable individuals.

Supervision and Team Management

• Provide technical supervision and mentorship to case workers
• Conduct regular case reviews and supervision sessions
• Monitor staff performance and provide feedback and capacity building
• Ensure staff adhere to case management guidelines and SOPs

Case Management Oversight

• Ensure safe, ethical, and confidential handling of cases
• Review and approve case plans, referrals, and closures
• Monitor case progress and ensure timely follow-up
• Support complex or high-risk cases

Protection and Safeguarding

• Ensure compliance with protection principles (confidentiality, do no harm, best interest)
• Strengthen adherence to PSEA and safeguarding policies
• Ensure appropriate referral pathways are in place and utilized

Coordination and Referral Systems

• Coordinate with service providers and partners (health, legal, psychosocial services)
• Maintain updated referral pathways and service mapping
• Participate in coordination meetings and protection working groups

Reporting and Documentation

• Ensure accurate and timely case documentation and data entry
• Prepare weekly and monthly reports
• Monitor data quality and maintain secure filing systems

Capacity Building

• Identify training needs and support capacity development of case workers
• Facilitate trainings on case management tools and principles

Compliance and Quality Assurance

• Ensure adherence to organizational and donor requirements
• Conduct quality assurance checks on case files
• Support audits and evaluations

• Bachelor’s degree in
  social work, Psychology, Sociology, or related field
• Minimum of
  3–5 years' experience in protection/case management
• Experience supervising teams in humanitarian or development settings

• Strong knowledge of case management principles and protection frameworks
• Excellent leadership and team management skills
• Strong communication and interpersonal skills
• Ability to handle sensitive and confidential information
• Good report writing and documentation skills

• CENSCOPE operates in an equal opportunity environment and has policies that actively encourages inclusion and diversity, 
• CENSCOPE has zero tolerance for Sexual exploitation, abuse and harassment
• Applications will be reviewed on a rolling basis, and the organization reserves the right to close this vacancy prior to the stated deadline once a suitable candidate is identified.
• Only shortlisted candidates will be contacted.
• Female candidates are encouraged to apply
• CENSCOPE does not charge any fee to facilitate any recruitment process.