Client Relationship Specialist at Basik360 Energy Ltd Agency
Client Relationship Specialist at Basik360 Energy Ltd Agency
•
Lagos
•
0
Full Time , Onsite
BA/BSc/HND , MBA/MSc/MA , NCE , OND , Others , PhD/Fellowship
1 - 5 years
₦150,000 - ₦200,000/month
Posted Oct 2, 2025
Sales / Marketing / Retail / Business Development 
Job Description
Position Overview
- The Client Relations Specialist is responsible for building, maintaining, and strengthening strong, long-term relationships with clients. This role serves as the primary point of contact for clients, ensuring their needs are understood, addressed, and met in a professional and timely manner. The specialist works to enhance client satisfaction, loyalty, and retention while supporting the company’s overall growth and reputation.
Key Responsibilities
- Serve as the main liaison between the company and its clients, providing prompt support and communication.
- Build and maintain long-term client relationships through trust, responsiveness, and proactive engagement.
- Understand client needs, concerns, and goals, and collaborate with internal teams to provide tailored solutions.
- Manage client accounts by ensuring timely follow-ups, feedback collection, and issue resolution.
- Maintain accurate client records, track interactions, and monitor satisfaction levels using CRM systems.
- Prepare reports and updates on client account status, opportunities, and potential risks.
- Educate clients about products, services, policies, and company updates.
- Anticipate client needs and recommend additional services that align with their business objectives.
- Resolve complaints and conflicts quickly and effectively, maintaining a positive company image.
- Assist in developing strategies to improve client experience and strengthen business relationships.
Qualifications and Skills
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- Proven experience in client relations, customer service, account management, or a similar role.
- Strong interpersonal and communication skills (verbal and written).
- Excellent problem-solving and conflict resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in Microsoft Office Suite and CRM tools.
- High level of professionalism, patience, and empathy.
Key Competencies
- Relationship-building and networking skills
- Active listening and emotional intelligence
- Negotiation and persuasion
- Attention to detail and accuracy
- Customer-centric mindset
- Team collaboration and adaptability
- Performance Indicators
- Client satisfaction and retention rates
- Response and resolution time to client inquiries/complaints
- Growth in client accounts and service adoption
- Quality and accuracy of client documentation and reports.
How to Apply
Interested and qualified candidates should forward their CV to:
basik360energyltd @gmail.com
using the position as subject of email.
Ready to apply?
Submit your application before the deadline.