Client Service Manager (HMO) at Mediplan Healthcare
Mediplan Healthcare
•
Maryland, Lagos
•
0
Full Time
BA/BSc/HND
2 - 4 years
Posted Nov 14, 2025
Deadline Nov 21, 2025
Customer Care 
Job Description
Role Summary
- Manages corporate clients and enrollees, ensures quality service delivery, resolves complaints, and maintains strong relationships with clients and healthcare providers
Key Responsibilities
- Serve as main contact for corporate clients and enrollees
- Handle onboarding and enrollee support
- Resolve service issues and escalated complaints promptly
- Liaise with healthcare providers for quality service
- Conduct client visits and service reviews
- Developing and presenting health enlightenment/health talk proposals
- Prepare weekly/monthly service reports
- Educate clients on HMO plans and processes
- Coordinate with internal teams for seamless service delivery etc.
Qualification / Requirements
- Bachelor’s degree in a relevant field
- 2–4 years experience in client service within an HMO
- Strong communication and relationship-building skills
- Good understanding of HMO operations, NHIA/NHIS guidelines, provider networks, and healthcare processes
- Excellent problem-solving ability and customer-centric mindset.
- Ability to manage multiple accounts simultaneously etc.
How to Apply
Interested and qualified candidates should send their updated CV to:
career@mediplanhealthcare.com
using the Job Title as the subject of the mail.
Ready to apply?
Submit your application before the deadline.