Customer Care Service at Genesis Couture Ltd

Genesis Couture Ltd is a proudly Nigerian fashion brand with over a decade of craftsmanship and innovation in bespoke menswear. As we expand our operations and customer base, we’re looking for an energetic and emotionally intelligent

This role goes beyond front-desk duties — you’ll be the face of the Genesis Couture experience: managing client relationships, coordinating orders, and ensuring every customer leaves satisfied, informed, and excited to return.

• Deliver a top-notch customer experience — both in-person and over the phone.
• Support clients through every stage:
  measurements, fittings, amendments, and order tracking.
• Share updates on new collections, fabric drops, and loyalty offers.
• Collaborate with the production team to ensure smooth workflow between
  Wuse II
  and
  Gwarinpa
  branches.
• Handle invoices, receipts, and ensure payments are completed before final delivery.
• Keep digital records organized — client info, stock levels, vendor contacts, etc.
• Take initiative during store stock-takes and help keep displays and fabric shelves showroom-ready.
• Represent the brand with confidence, style, and professionalism at all times.

• You’ve got
  3–5 years
  of experience in customer service (fashion or retail background is a plus).
• You’re fluent in English — speaking and writing — and you communicate clearly and confidently.
• You’re tech-savvy and comfortable using digital tools for communication and record-keeping.
• You enjoy meeting people, solving problems, and creating smooth experiences.
• You can stay calm under pressure, adapt quickly, and multitask efficiently.
• You have an eye for style and love being around fashion and design.