Customer Experience Agent at Fieldbase Services Limited
Fieldbase Services Limited
•
Lagos
•
0
Full Time , Hybrid
BA/BSc/HND
Posted Dec 22, 2025
Customer Care 
Job Description
- We’re looking for a Customer Experience Agent who is deeply invested in how customers feel, how issues are handled, and how smoothly things run behind the scenes.
- You’ll work across teams to improve customer journeys and ensure customers are supported clearly, calmly, and consistently.
What You’ll Do
- Deliver high-quality customer support across phone, email, WhatsApp, and digital channels
- Handle non-technical customer issues such as service queries, billing questions, onboarding, and account management
- Follow and help improve customer experience processes and workflows
- Work with internal teams to resolve customer issues end-to-end
- Track and contribute to CX KPIs such as response times, resolution quality, and customer satisfaction
- Use and maintain CRM, subscription management, and customer engagement tools
- Identify recurring issues and flag opportunities for process improvement
- Represent the company professionally and empathetically in all customer interactions
Who You Are
- Very articulate, confident spoken and written communication
- Reliable, organised, and accountable
- Obsessed with customer experience and service quality
- A patient, calm, and compassionate communicator
- A problem-solver who goes the extra mile to get issues resolved
- Technology-savvy and comfortable using: CRM systems; Subscription and billing platforms; Customer engagement tools; Genuinely interested in people, not scripts
What This Role Is Not
- Not a technical support or hardware role
- Not a call-centre script-reading role
- This is about quality, clarity, and consistency.
How to Apply
Interested and qualified? Go to Fieldbase Services Limited on www.linkedin.com to apply
Ready to apply?
Submit your application before the deadline.