Customer Experience Officer at Invent Alliance Limited

• As a Customer Experience Officer, you’ll be the link between our bakery and our customers,making sure they get the best service, feel heard, and keep coming back.
• You’ll manage relationships, resolve issues, follow up on accounts, and contribute to growing the business by providing excellent support and feedback.

• Engage with retail customers, wholesalers, distributors, and corporate buyers to ensure excellent service and satisfaction
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Follow up on account receivables, track payments, and reconcile customer accounts
• Maintain accurate records of customer interactions, orders, and account status
• Support field marketing and promotional activities that help improve brand visibility and attract new customers
• Provide regular updates, reports, and insights from customer interactions to management
• Keep an eye on competitor activities and customer preferences to suggest improvements
• Use Microsoft Word and Excel to prepare documentation, reports, and account updates

• Interested candidates should possess a Bachelor's Degree (or OND/HND with relevant experience)
• Minimum of 2 year experience in sales, marketing, or customer service roles (experience in the food or FMCG industry is an added advantage).
• Strong communication, negotiation, and interpersonal skills.
• Confidence in handling customer concerns and resolving issues with professionalism.
• Basic knowledge of receivables tracking, account reconciliation, and record-keeping.
• Proficiency in Microsoft Word and Excel.
• Self-motivated, target-driven, and willing to work actively in the field.
• Ability to multitask and adapt in a fast-paced environment.
• Must reside within Ajah, Sangotedo, or nearby areas

Why Join Us?

• At Invent Alliance Limited, we are committed to delivering quality and value across all touchpoints.
• As a Customer Experience Officer, you’ll be at the frontline of growth, innovation, and market expansion. We offer a vibrant work environment, the freedom to explore new ideas, and the opportunity to directly influence business performance.