Customer Relations Officer at Swift Dry Cleaners

Swift Dry Cleaners • Lekki, Lagos • 0

Full Time BA/BSc/HND ₦100,000 - ₦150,000/month

Posted Mar 10, 2026

Deadline Mar 31, 2026

Administration / Secretarial&nbsp

Job Description

Job Summary

Are you passionate about customer service and looking to make an impact in a fast-growing laundry and dry cleaning company?
We are seeking a dedicated Customer Relations Officer to enhance customer experience and contribute to the growth of our customer base.
If you reside around the Lekki axis and have a flair for both customer service and marketing, we’d love to hear from you!

Key Responsibilities

Attend to customer inquiries and resolve complaints in a professional and timely manner.
Manage customer orders, ensuring accurate and prompt pickup and delivery of garments.
Handle phone calls, emails, and walk-in clients with excellent service etiquette.
Maintain and update the customer database, ensuring accuracy of customer information and preferences.
Develop and implement strategies to increase the company's customer base, including customer referral programs and targeted marketing initiatives.
Promote the company’s services and products to both existing and potential customers to increase brand awareness.
Coordinate with the operations/factory to ensure seamless service delivery.
Collect, document, and analyze customer feedback to improve service offerings.
Participate in community engagement and local marketing efforts to attract new customers within the Lekki area.

Qualifications and Skills

Minimum of OND / HND / Bachelor’s Degree in Business Administration, Marketing, or a related field.
Proven experience in customer service, preferably in a laundry or retail environment.
Strong marketing and communication skills, with the ability to promote services effectively.
Ability to develop creative strategies to drive customer acquisition and retention.
Excellent interpersonal and problem-solving skills.
Proficiency in Microsoft Office Suite.
Must reside around Lekki or its environs.

Interested and qualified candidates should send their CV to:

hr@pallyagro.ng

using "Application for Customer Relations Officer - Lekki" as the subject of the mail.

Submit your application before the deadline.