Customer Relationship Officer / Front Desk Officer, (NYSC) at Uniccon Group
Uniccon Group
•
Lagos
•
0
Full Time
BA/BSc/HND
Posted Dec 2, 2025
Administration / Secretarial  , Customer Care  , Graduate Jobs 
Job Description
KEY RESPONSIBILITIES
Front Desk & Administrative Duties
- Greet and welcome clients, visitors, and partners with warmth and professionalism.
- Maintain the front desk area, ensuring it is clean, organized, and visually appealing.
- Answer, screen, and route incoming calls to the appropriate departments or personnel.
- Manage appointment calendars, schedule client meetings, and assist staff with coordination needs.
- Handle incoming and outgoing correspondence, including mail and packages.
- Assist with documentation, data entry, filing, and other administrative tasks as necessary.
- Maintain accurate visitor logs and ensure adherence to facility access protocols.
Customer Relationship Management
- Serve as the primary contact for client inquiries, complaints, and service-related questions.
- Build and maintain positive, long-term relationships with clients through consistent, high-quality service.
- Provide detailed information about the company’s services, products, policies, and processes.
- Ensure prompt resolution of customer concerns by coordinating with internal teams.
- Follow up with clients to assess satisfaction levels and identify opportunities for service improvement.
- Support client onboarding processes to ensure a seamless customer experience.
- Maintain a customer feedback system and provide periodic reports to management.
Internal Collaboration
- Work closely with operations, sales, HR, and other departments to ensure smooth daily operations.
- Escalate urgent issues to relevant teams and track them to resolution.
- Contribute to the development of customer service standards and front-desk procedures.
Qualifications
- HND/Bachelor’s degree in Business Administration, Communications, Customer Service, or a related field
- Proven experience in customer service, customer relationship management, or front desk operations.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and office management tools.
- Strong organizational, multitasking, and problem-solving abilities.
- Professional appearance with a friendly, customer-focused attitude.
Key Skills
- Strong interpersonal and relationship-building skills.
- Ability to manage multiple tasks while maintaining attention to detail.
- Emotional intelligence and confidence in handling difficult clients.
- Proactive attitude with the ability to work with minimal supervision.
- High level of discretion and professionalism.
How to Apply
Send your CV and Cover letter to
hr@uniccongroup.com
Ready to apply?
Submit your application before the deadline.