Customer Service and Support Officer at Newchip Technologies

Newchip Technologies • Lagos • 0

Full Time , Onsite BA/BSc/HND , OND 1 - 2 years ₦50,000 - ₦100,000/month

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Posted Dec 3, 2025

Customer Care&nbsp

Job Description

We are looking for a motivated and customer-focused
Customer Service and Support Officer
to serve as the primary point of contact for our clients. The ideal candidate will be responsible for resolving issues, answering queries, and ensuring a positive and consistent customer experience across various channels.

Key Responsibilities:

Customer Interaction and Resolution:

Handle a high volume of inbound and outbound customer inquiries via phone, email, live chat, and social media platforms efficiently and professionally.
Identify and assess customers' needs to achieve satisfaction, providing accurate, valid, and complete information by using the right methods/tools.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.

Documentation and Reporting:

Process orders, forms, applications, and requests accurately and promptly.
Keep detailed records of customer interactions, transactions, comments, and complaints in the Customer Relationship Management (CRM) system.
Provide feedback on the efficiency of the customer service process and suggest ways to improve customer loyalty.

Product Knowledge and Compliance:

Maintain expert knowledge of all company products, services, and promotions to provide accurate information to customers.
Adhere to company policies, procedures, and service level agreements (SLAs) in all customer interactions.

Required Qualifications & Experience:

Education:
A minimum of a National Diploma (ND) or Higher National Diploma (HND) in any discipline.
Experience:
Previous experience (
Minimum 1-2 years
) in a customer support, call center, or client-facing role is an advantage. Fresh graduates with strong communication skills are also encouraged to apply.

Skills:

Exceptional Verbal Communication:
Clear, pleasant, and professional speaking voice (crucial for phone support).
Strong Listening and Empathy Skills:
Ability to actively listen and handle difficult or irate customers calmly and effectively.
Problem-Solving:
Proven ability to analyze information quickly and propose effective solutions.
IT Proficiency:
Competency in using CRM software, Microsoft Office Suite, and basic computer applications.

Interested and qualified candidates should forward their CV to:

crecruitment50@gmail.com

using the position as subject of email.

Submit your application before the deadline.