Customer Service Manager at Clinix Healthcare Nigeria

Clinix Healthcare Nigeria • Awka, Anambra • 0

Full Time BA/BSc/HND 3 - 5 years

Posted Jan 6, 2026

Customer Care&nbsp

Job Description

Clinix Healthcare is seeking an experienced, dynamic, and results-oriented Customer Service Manager to lead our patient relations and front office team at our Awka branch. We are committed to delivering exceptional healthcare services and are looking for a leader who is passionate about enhancing patient experience and operational efficiency.

Responsibilities

Oversee the daily operations of the customer service and front desk team.
Develop and implement strategies to improve patient satisfaction and service quality.
Train, mentor, and supervise customer service staff to ensure high performance.
Handle escalated patient complaints and resolve issues promptly and professionally.
Monitor patient feedback, analyze trends, and report on service metrics.
Coordinate with clinical and administrative teams to ensure seamless patient flow.
Manage appointment scheduling, patient registration, and inquiry processes.
Ensure compliance with healthcare regulations and company policies in all patient interactions.Requirements & Skills
Proven leadership and team management abilities.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational skills with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and healthcare management software.
Customer-centric mindset with a focus on empathy and professionalism.
Ability to analyze data and implement process improvements.
Experience in handling confidential information with discretion.

Qualifications

BSc/HND in Business Administration, Management, Healthcare Administration, or a related field.
Minimum of 3–5 years of experience in customer service management, preferably in a healthcare or service industry setting.
Proven track record in improving customer satisfaction scores.

Send CV to:

Admin@clinixhealthcare.com.ng

and copy

hr@clinixhealthcare.com.ng

Submit your application before the deadline.