Customer Service Manager at MTN Nigeria

MTN Nigeria • Ikeja, Lagos • 0

Full Time BA/BSc/HND

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Posted Dec 9, 2025

Customer Care&nbsp

Job Description

Role Description

This is a full-time, on-site role located in Ikeja for a Customer Service Manager.
The Customer Service Manager will be responsible for overseeing and improving customer service operations to ensure exceptional customer satisfaction.
Duties include managing customer support teams, analyzing customer interactions, developing actionable insights, and implementing strategies to enhance the customer experience.
The role also entails maintaining effective communication with clients and aligning service objectives with overall organizational goals.

Qualifications

Proven expertise in Customer Satisfaction, Customer Service Management, and Customer Support
Strong Analytical Skills to assess data and implement actionable improvements
Excellent Communication skills for effective interaction with clients and teams
Experience in team leadership and conflict resolution
Proficiency in customer relationship management tools and systems
Bachelor’s degree in Business Administration, Marketing, or a related field
Previous experience in a managerial position within customer service is highly desirable

Interested and qualified? Go to MTN Nigeria on www.linkedin.com to apply

Submit your application before the deadline.