Customer Service Manager at Wecleanit Services Limited

Wecleanit Services Limited • Lagos • 0

Full Time , Onsite BA/BSc/HND , OND , Others 1 - 3 years ₦100,000 - ₦150,000/month

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Posted Feb 12, 2026

Customer Care&nbsp

Job Description

Key Responsibilities:

Serve as the primary point of contact for customer inquiries, concerns, and feedback.
Build lasting relationships with customers by understanding their needs and ensuring their expectations are met or exceeded.
Handle service issues with professionalism and efficiency, coordinating with cleaning teams and operations to ensure timely resolutions.
Monitor customer satisfaction levels through follow-ups, surveys, and performance metrics.
Maintain accurate and up-to-date records of customer interactions, feedback, and service history.
Work closely with sales, scheduling, and operations teams to streamline customer experiences.
Identify opportunities to upsell or cross-sell services based on customer needs and feedback.
Develop and implement customer retention strategies.
Respond promptly to service changes, cancellations, and rescheduling requests.
Prepare and present regular reports on customer trends, satisfaction scores, and suggestions for service improvements.

Requirements:

Proven experience in a customer service, client relationship, or account management role (preferably in a service-based industry).
Excellent interpersonal, communication, and problem-solving skills.
Strong organizational skills with attention to detail.
Ability to multitask and remain calm under pressure.
Familiarity with CRM tools and customer service software.
Experience in the cleaning or facilities management industry is a plus.
High school diploma or equivalent; bachelor’s degree preferred.
Close proximity to Lekki is a plus

Interested and qualified candidates should apply using the Apply Now button below.

Submit your application before the deadline.