Customer Service Officer (Lagos) at Nelson Courier
Nelson Courier
•
Lagos
•
0
Full Time
BA/BSc/HND , OND
Posted Feb 6, 2026
Deadline Feb 15, 2026
Customer Care 
Job Description
Job Summary
- The Customer Service Officer is responsible for providing excellent customer support by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
- The role involves effective communication with customers and maintaining a positive company image at all times.
Key Responsibilities
- Attend to customer inquiries in person, by phone, email, or online platforms
- Provide accurate information about company products and services
- Resolve customer complaints professionally and promptly
- Record and update customer information in company systems
- Follow up with customers to ensure issues are resolved
- Maintain a high level of customer satisfaction and loyalty
- Handle orders, returns, and customer requests
- Escalate complex issues to the appropriate department
- Maintain proper documentation of customer interactions.
Qualifications and Requirements
- Minimum of an OND / HND / Bachelor’s degree
- Proven experience in customer service or a related role is an advantage
- Good verbal and written communication skills
- Ability to remain calm and professional under pressure
- Basic computer knowledge (email, CRM systems, MS Office)
- Thy interested candidate should be ready to start work immediately.
How to Apply
Interested and qualified candidates should send their CV and application to:
nelsoncourierexpress@gmail.com
using the job title as the subject of the email.
Ready to apply?
Submit your application before the deadline.