Customer Service Representative at Sudo Africa

Sudo Africa • Abuja • 0

Full Time BA/BSc/HND 1 - 2 years

Posted Sep 26, 2025

Customer Care&nbsp

Job Description

Responsibilities

As a Customer Service Representative at Sudo Africa, your primary duties include:

Respond promptly to customer inquiries via phone, email, chat, and social media.
Provide accurate information about the company’s fintech products, services, and policies.
Assist customers with onboarding, troubleshooting, and transaction-related issues.
Escalate complex cases to the appropriate departments while ensuring timely resolution.
Maintain accurate records of customer interactions in the CRM system.
Gather feedback and insights from customers to help improve service delivery and product development.
Meet individual and team performance targets, including response time, resolution rate, and customer satisfaction.
Educate customers on self-service options and promote product features where relevant.

Requirements

Bachelor’s degree in Business, Communications, or a related field (HND acceptable).
1 - 2 years of experience in customer service, preferably within fintech, banking, or technology.
Excellent communication (oral and written) and active listening skills.
Strong problem-solving and conflict resolution abilities.
Proficiency in Microsoft Office Suite and familiarity with CRM and ticketing systems.
Ability to multitask, prioritize, and manage time effectively.
Enthusiasm to learn about fintech products and services.
Ability to work independently and as part of a team.
Flexibility and adaptability to change.
High level of professionalism, patience, and empathy.

Interested and qualified candidates should send their CV and cover letter as one PDF document with contact details via email to:

hr@sudo.africa

using the Job Title as the subject of the mail.

Submit your application before the deadline.