Entry-Level Telesales Agent at Omni Channel
Outsource Nigeria
•
Lagos
•
0
Full Time , Onsite
BA/BSc/HND , OND
1 - 3 years
₦100,000 - ₦150,000/month
Posted Aug 28, 2025
Sales / Marketing / Retail / Business Development 
Job Description
Job Description
- We are looking for skilled and enthusiastic Entry-level Telesales Agents to join our dedicated team. As an Intermediate Telesales Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance.
- You'll interact with customers via [phone/email/chat], addressing inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities
- Respond to customer inquiries via [phone/email/chat] promptly and professionally.
- Identify and assess customer needs to provide appropriate solutions and assistance.
- Resolve customer issues and escalate complex problems to the appropriate department.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with cross-functional teams to improve customer satisfaction and service efficiency.
- Stay informed about product updates, promotions, and company policies.
Requirements
- Candidates should possess a Bachelor's Degree / HND / NCE or OND qualification
- One year of experience in customer service, Telesales, or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Empathetic and customer-focused approach.
- Familiarity with MS Word, Excel, and PowerPoint software/tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Salary
N100,000 per month.
How to Apply
Interested and qualified candidates should forward their CV to:
jobs@outsourcenigeria.com
using the position as subject of email.
Ready to apply?
Submit your application before the deadline.