Front Desk Officer at Echolab Radiology and Laboratory Services
Echolab Radiology and Laboratory Services
•
Ikeja, Lagos
•
0
Full Time
BA/BSc/HND
Posted Sep 8, 2025
Deadline Sep 15, 2025
Administration / Secretarial 
Job Description
Responsibilities
- Coordination and management of reception and waiting areas to ensure a suitable environment and ambience. Client registration - collect and input all necessary and accurate data from the client
- Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Politely guide the client in the direction of the procedure/examination paid for.
- Ensure proper filing and archiving of patient record in expected format.
- Ensure usage of checklist/job order and proper check-out.
- Refer client to feedback channels and compel compliance.
- Anticipate guest needs and build rapport with customers.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
- Ensure compliance with SOP, safety, health, and quality standard.
- Maintain registration flow by accurately and efficiently moving patients through the process.
- Interact with patients by answering questions, providing information, and keeping the reception area in order.
- Maintain general filing system and files appropriate correspondence electronically or manually.
- Responsible for report generation and dispatch in support of departmental goals and objectives.
- Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
- Timely processing orders, forms, applications, and requests.
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Perform FDO duties for other branches by proxy when need arises.
- Performs other general administrative tasks as directed by line manager.
Job Requirements
- B.Sc. in Health Management, Basic Sciences or any relevant course
- Experience in Diagnostics Industry
- Excellent communication skills
- Use of computer and Microsoft office
- Attention to detail and skill in proper patient identification.
- Time management
- Ability to connect with several types of patients.
- Consistently completes duties neatly, accurately in a timely manner.
How to Apply
Interested and qualified candidates should send their CV to:
careers@echolab.ng
using "Front Desk Officer" as the subject of the mail.
Ready to apply?
Submit your application before the deadline.