Guest Services Executive at Ziba Beach Resort
Ziba Beach Resort
•
Lagos
•
0
Full Time , Onsite
BA/BSc/HND
1 - 5 years
₦100,000 - ₦150,000/month
Posted Dec 8, 2025
Deadline Dec 14, 2025
Customer Care 
Job Description
Job Summary
The Guest Service Executive provides frontline service by managing check-ins, check-outs, responding to guest needs, and ensuring a seamless experience.
Key Responsibilities
- Handle guest check-ins and check-outs efficiently.
- Send daily review links to guests and encourage feedback.
- Provide directions and accurate information to all guests.
- Attend to guest concerns promptly.
- Maintain excellent service standards.
- Document/escalate complaints when necessary.
- Support front desk procedures and overall guest satisfaction.
Competencies
- Excellent communication skills
- Strong interpersonal and customer service skills
- Calm, patient, and kind under pressure
- Problem-solving mindset
- High attention to detail
- Team-oriented with a positive attitude
Years of Experience:
Minimum 2 years in customer care roles (hospitality not required)
Schedule:
Shift (8:00am–6:00pm / 6:00pm–8:00am), 5 days a week
Benefits:
HMO, One meal per day, Service charge
How to Apply
Interested and qualified candidates should apply using the Apply Now button below.
Ready to apply?
Submit your application before the deadline.