Head of Operations (HOP) at Ultraviolet Microfinance Bank

Ultraviolet Microfinance Bank • Abuja • 0

Full Time , Onsite BA/BSc/HND , MBA/MSc/MA 5 - 13 years

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Posted Jan 15, 2026

Deadline Jan 21, 2026

Banking&nbsp , Finance / Accounting / Audit&nbsp

Job Description

Responsibilities

Ensure efficient processing of customer transactions including deposits, withdrawals, transfers, and loan disbursements.
Monitor operational performance and ensure adherence to service delivery standards.
Monitor cash management, vault controls, and cash movement procedures.
Ensure compliance with approved transaction limits and authorization levels.
Address operational challenges and resolve customer service issues promptly.
Ensure compliance with Central Bank and other regulatory requirements applicable to microfinance banks.
Implement and monitor internal controls to mitigate operational and fraud risks.
Ensure timely reconciliation of all operational and settlement accounts.
Enforce compliance with AML/CFT, KYC, and consumer protection guidelines.
Oversee the effective use of core banking systems and digital channels.
Identify process gaps, inefficiencies, and system challenges, and drive improvements.
Ensure business continuity and disaster recovery readiness.
Lead, mentor, and evaluate operations staff.
Foster a culture of accountability, integrity, and customer focus.

Qualifications & Experience

Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
MUST
have experience using BankOne software
Professional qualification (ICAN, ACCA, CPA, MBA) is an advantage.
Minimum of 5–13 years’ experience in banking or microfinance, with at least 2–5 years in a Management position.
Strong knowledge of microfinance banking operations and regulations.

Interested and qualified candidates should forward their CV to:

hr@ultravioletmfb.com

using the position as subject of email.

Submit your application before the deadline.