HR Generalist – Retail Operations at a Reputable Company

Our client, a leading retail brand with multiple outlets across Nigeria, is seeking a practical, hands-on HR Generalist to support store-level operations. This role requires a proactive and people-focused HR professional who can work closely with outlet managers, supervise staff-related processes, and ensure smooth HR operations across the retail network. The ideal candidate will thrive in a fast-paced retail environment and be skilled in balancing compliance, employee engagement, and operational HR needs.

• Manage recruitment for store-level and head office positions, ensuring timely staffing of outlets.
• Coordinate onboarding, orientation, and integration of new employees into retail operations.

• Act as the first point of contact for HR issues across outlets.
• Handle disciplinary matters, conflict resolution, and grievance management in line with company policy.
• Ensure staff rosters, leave schedules, and attendance records are properly managed.
• Support outlet managers in addressing employee performance and behavioral concerns.

• Drive performance tracking for outlet staff and supervisors.
• Monitor productivity, attendance, and compliance with work standards.
• Document and escalate performance issues where necessary.

• Ensure outlet compliance with HR policies, labor laws, and health & safety standards.
• Communicate HR policies clearly to staff and reinforce adherence at the store level.
• Participate in policy implementation and recommend practical improvements based on retail realities.

• Maintain accurate employee records, contracts, and documentation.
• Track headcount, turnover, absenteeism, and generate outlet HR reports.
• Provide HR operational updates to management regularly.