In-Store Sales Associate (Legal Attire & Books) at Matog Consulting

Retail & Sales
Store Manager
Igbosere, Lagos On-Site
Base Salary + Commission/Bonus Structure

For over 15 years, Princess Legal World Ltd has been the trusted authority for legal professionals. We provide the highest quality barrister wigs, court gowns, accessories, and a comprehensive selection of law books and journals. Our store is more than a shop; it is a destination where tradition, precision, and professional excellence meet.

You are the face of our esteemed brand, providing an exceptional, knowledgeable, and discreet service to our clientele of barristers, solicitors, judges, law students, and academics. This role requires a unique blend of high-end retail skills, a deep understanding of our specialized products, and the ability to guide clients through important professional purchases with confidence and expertise.

• Customer Service & Sales:
  • Provide a consultative, personalized shopping experience, understanding each client’s specific needs (e.g., full court dress for a new barrister, a replacement wig, or critical legal texts).
  • Expertly demonstrate products, explain features, materials, and traditions (e.g., types of wigs: bench, bob, full-bottom; gown materials; book editions).
  • Achieve and exceed individual and store sales targets through relationship-building and upselling/cross-selling (e.g., matching a gown with bands, a wig with a collar).
  • Handle transactions accurately using our POS system and manage client accounts with discretion.
• Product Knowledge & Stewardship:
  • Maintain expert-level knowledge of all products: wigs (maintenance, fitting), gowns (sizing, styling), accessories, and key law publications.
  • Assist with fittings for wigs and gowns, ensuring a perfect and comfortable fit.
  • Care for high-value, delicate inventory, including light maintenance of wigs and gowns on-site.
  • Stay updated on new legal editions, product lines, and traditional protocols.
• Store Operations:
  • Ensure the sales floor is immaculate, organized, and reflects our brand’s prestige.
  • Manage inventory through restocking, receiving shipments, and conducting stock counts.
  • Assist in creating visually appealing displays for both attire and books.
  • Uphold all security procedures, especially for high-value items.

• Proven experience in high-end retail, luxury goods, or specialist retail.
• Exceptional interpersonal, communication, and customer service skills.
• Ability to learn and retain detailed product information.
• Professional, polished, and discreet demeanor.
• Strong numeracy skills and comfort with technology (POS systems, basic inventory software).
• Physical ability to stand for extended periods and handle delicate garments.

• A keen interest in or basic knowledge of the legal profession, its history, and traditions.
• Prior experience in tailoring, fabrics, book retail, or a related field.
• Experience with fittings or personal shopping.

• Competitive base salary with an attractive commission/bonus structure.
• Employee discount on our prestigious products.
• Comprehensive training on legal attire, traditions, and our product lines.
• Opportunity to work in a unique, respected, and stable environment.
• [List other standard benefits: Pension, Holiday, etc.]

This profile defines the ideal candidate's attributes using an

framework.

Attribute Category	Essential Criteria (Must Have)	Desirable Criteria (Nice to Have)	How Assessed
Experience & Knowledge	2+ years in customer-facing retail, preferably in mid to high-end. Basic comfort with fabrics/materials.	Worked in legal, academic, theatrical costuming, or luxury bespoke retail. Familiarity with legal terminology or publishing.	CV/Application & Interview
Skills & Abilities	Outstanding verbal communication & active listening. Ability to build instant rapport & trust. Accurate cash handling & POS operation.	Ability to conduct a professional fitting. Basic knowledge of book genres/publishers.	Role-play/Scenario Test & Interview
Personal Competencies	Service Excellence: Driven to provide a flawless, tailored experience. Discretion & Professionalism: Understands the confidential nature of serving legal professionals. Detail-Oriented: Meticulous in handling products, orders, and client notes.	Intellectual Curiosity: A genuine interest in learning about legal traditions and products. Aesthetic Sense: An eye for presentation and detail.	Behavioral Interview & Reference Checks
Personal Attributes	Presentable, poised, and patient. Resilient and calm under pressure. Honest and reliable.	A naturally helpful and consultative personality. Takes pride in being a trusted expert.	Interview