Infrastructure End User Support (Office) at Quintevo Nigeria Limited

We are seeking a detail-oriented and customer-focused Infrastructure End User Support (Office) professional to provide in-house IT support to employees. This role is responsible for maintaining office IT systems, resolving user issues, and ensuring a smooth and secure technology experience for all staff.

1. Provide day-to-day technical support for desktops, laptops, printers, and other office IT equipment.
2. Install, configure, and maintain operating systems, applications, and office software.
3. Troubleshoot connectivity, hardware, and software issues in a timely manner.
4. Manage user accounts, access rights, and password resets.
5. Support video conferencing, telephony systems, and office productivity tools.
6. Document incidents, service requests, and resolutions for knowledge sharing.
7. Work closely with the IT infrastructure team to implement office IT improvements and upgrades.
8. Ensure compliance with IT security policies and data protection standards.

1. Bachelor's degree in computer science, software engineering, or another related field.

1. Azure Fundamental and Azure Administrator certifications; Windows 10 Desktop Support or equivalent Microsoft Certifications.

6 to 8 years of computer-related support experience in Windows OS.


Strong communication skills, Office 365, Desktop Virtualization, Video Conferencing (Cisco/Webex/Skype), Support of Change Management.