IT Officer at Euracare Multi-Specialist Hospital

The IT Officer is responsible for maintaining, securing, and optimising the hospital’s IT infrastructure to support uninterrupted clinical and administrative operations. The role requires a hands-on professional who provides technical support to staff, manages networks and systems, ensures data security, and supports hospital applications in compliance with healthcare regulations and best practices.

• Maintain and monitor the hospital’s IT infrastructure, including servers, networks, workstations, and peripherals.
• Ensure high availability, performance, and reliability of IT systems.
• Install, configure, and upgrade hardware, software, and operating systems.

• Manage local area networks (LAN), wireless networks, and internet connectivity.
• Implement and monitor cybersecurity measures to protect hospital data and systems.
• Perform regular system backups and ensure disaster recovery plans are in place.
• Enforce access controls, user permissions, and password management policies.

• Provide timely first- and second-level technical support to clinical and administrative staff.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Support hospital systems such as Electronic Medical Records (EMR), billing systems, and clinical applications.
• Maintain IT service logs and track issue resolution timelines.

• Support IT systems in line with healthcare data protection and confidentiality requirements.
• Ensure compliance with internal IT policies and relevant regulatory standards.
• Support audits, accreditation processes, and system documentation as required.

• Liaise with IT vendors, service providers, and external support partners.
• Manage IT assets, including inventory, licensing, and lifecycle tracking.
• Support procurement and installation of new IT equipment and solutions.

• Identify opportunities to improve IT processes, efficiency, and system performance.
• Support digitisation initiatives and technology-driven process improvements.
• Stay current with emerging technologies relevant to healthcare delivery.

• System uptime and availability
• Incident resolution turnaround time
• User satisfaction with IT support
• Compliance with security and backup protocols
• Accuracy of IT documentation and asset records

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum of 3–5 years’ experience in IT support or systems administration
• Experience in a healthcare or regulated environment is an advantage
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are an added advantage.

• Strong troubleshooting and problem-solving skills
• Knowledge of networking, operating systems, and cybersecurity principles
• Ability to support both technical and non-technical users
• High level of professionalism, confidentiality, and integrity
• Good communication and documentation skills
• Ability to work independently and under pressure.

• Patient and service-oriented approach
• Attention to detail and accountability
• Proactive and solution-driven mindset
• Commitment to data security and ethical IT practices