IT Support at Artee Group
Artee Group
•
Abuja , Lagos
•
0
Full Time
BA/BSc/HND
2 - 3 years
₦200,000 - ₦300,000/month
Posted Dec 22, 2025
Deadline Jan 3, 2026
ICT / Computer 
Job Description
KEY RESPONSIBILITIES
- Technical support for Group Companies
- Working with the Service Desk to resolve issues logged by end-users within the required serviceblevel parameters
- Provide first level support for Business Application through phone and remote access support
- Troubleshoot IT problems and determine the source of IT problems (hardware, software and end-user access etc)
- Working with infrastructure and application teams to resolve issues in a timely manner and with minimal disruption of business
- Following up to resolve issues at the root-cause level
- Planning and Organizing - plans and schedules effectively and maintain effective controls and attention to details to ensure timely delivery of outcomes
- Customer Focus - identifies and responds to user’s needs and ensures quality of service standards are met
- Specialist Knowledge – applies, maintains and improves on in-depth specialist knowledge
- High degree of understanding of IT operational environment with concise knowledge of critical systems and the importance of 100% availability
- Documenting issues, the events leading up to them and steps taken for their resolution
- Ensure Application related issues are resolved
- Accurately log all problems into the Service Desk system in a timely manner
- When requires, assist with the coordination of hardware and software product deployments and testing of new releases of software and infrastructure
- Maintenance of stock of consumables, printers/accessories
- Liaise with service providers to maintain optimal usage of various service and monitor SLA
- Train the users periodically for use of Apps hardware accessories/equipment
SKILL SET
- Strong leadership & communication skills
- Should be able to able to maintain good inter-personal relationship with co-employees and others
- Must be dependable, attentive to details, a creative thinker and a good team player
- Able to multi-task, prioritize and manage time effectively
- Should be able to think out of the box, innovative and possess problem solving ability.
How to Apply
Interested and qualified candidates should forward their CV to:
careers@arteegroup.com
using the position as subject of email.
Ready to apply?
Submit your application before the deadline.