IT Support at Mitiget Assurance and Technology Services Limited

We are looking for a versatile and resourceful

 to join our team. Beyond providing day-to-day IT and networking support, the ideal candidate will contribute to activities. Candidates with additional skills in will have an added advantage. This role is suited for a dynamic individual who is eager to learn, highly adaptable, and capable of handling both technical and operational tasks.

• Provide first and second-level IT support to staff and clients, addressing hardware, software, and network issues.
• Monitor and troubleshoot network connectivity, including LAN/WAN/Wi-Fi, switches, and routers.
• Assist in preparing technical documentation, reports, and user guides.
• Conduct basic research to support IT projects, process improvements, and business initiatives.
• Provide client support, ensuring prompt response to inquiries and effective resolution of technical issues.
• Collaborate with teams to maintain IT systems, software updates, and backups.
• Support the preparation of presentations, proposals, and internal documentation.
• Contribute creative input by assisting with
  basic graphic design
  tasks such as layouts, flyers, and digital assets (advantage).
• Ensure adherence to IT policies, data security standards, and best practices.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years’ experience in IT support, networking, or related role.
• Strong understanding of
  networking fundamentals
  and basic implementations
• Proficiency with Microsoft 365 suite and IT helpdesk/ticketing systems.
• Strong written and verbal communication skills, with the ability to prepare documentation and reports.
• Good research and analytical skills.
• Customer-focused approach with the ability to support both staff and clients effectively.
• Familiarity with
  graphic design tools (e.g., Canva, Adobe Photoshop, Illustrator)
  is an added advantage.
• Professional certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified) are desirable but not mandatory.

• Ability to multitask and manage priorities effectively.
• Strong organizational and problem-solving skills.
• Creative mindset with attention to detail.
• A proactive and collaborative team player.