Posted Sep 17, 2025
ICT / Computer 
Job Description
Key Responsibilities
- Real time management of the SSA dedicated air network. Identify potential service incidents and initiate corrective actions to minimize service impact (Network Operational Center NOC).
- Schedule and capacity management of the SSA dedicated network. Mid and short-term allocation planning, forecasting, ULD planning and balancing together with the relevant global, regional, local & functional stakeholders incl. partner airlines
- Ensure that all stakeholders are updated in regards to service incidents, crisis events and relevant information across all functions.
- Main contact point for other DHL Express Regional & Global Network Control departments. Maintain and implement global NCG standard operating process and procedures.
- Act as a first point of escalation for Network Control issues making decisions to ensure the highest level of on time performance is achieved.
- Develop and provide necessary monitoring, analysis and support for the escalation and resolution of trends.
- Monitor regional network performance including OTP and capacity to resolve issues as they arise, ensuring compliance to pre defined contingency plans.
- Provide and manage agreed capacity splits between airline / DHL Express / ACS and others, providing DHL Express the opportunity for growth. When required actively engage ACS to fill any capacity gaps
- Comply with Global NCG process and tools and act as first contact point to Global and other Regional NCG’s.
- Lead the process and system compliance of the Regional NCG’s.
- Develop Corrective Action and Contingency plans in conjunction with Regional NCG’s and Aviation Managers
- Respond to issues arising from demand changes in the network to ensure movement of shipments without service impact at the lowest possible cost.
- Monitor Regional Compliance to updating ULD inventory systems to ensure sufficient inventory is available.
- Ensure compliance of Regional NCG’s to ULD Balancing strategies.
- Activate the Regional Crisis Management Team (RCMT) when deemed necessary by monitoring regional events that impact on DHL.
- Assist regional Aviation Managers in the coordination, agreement and activation of flight contingencies.
- Activation of the Regional Crisis Centre by monitoring regional events that impact DHL’s people, assets or shipments.
- Ensure clear and concise network communication in these events.
Minimum Requirements
Education & experience
- Minimum of 6 years in middle (regional or country) management, including senior experience in operations.
- University degree or equivalent industry experience.
- Good management, influencing & communication skills.
- Strong operational and network knowledge.
- Strong planning and decision-making competencies.
- Well-developed planning and organisation skills.
- Effective communication skills in English.
- Entrepreneurial spirit.
- Project management and planning skills.
- High level of cross-cultural competency and interpersonal understanding.
- Analytical thinking and problem-solving skills highly developed.
- Advanced Software Skills.
How to Apply
Interested and qualified? Go to DHL on careers.dhl.com to apply
Ready to apply?
Submit your application before the deadline.