Onsite Service Desk Assistant at Tranter IT Infrastructure Services Limited
Tranter IT Infrastructure Services Limited
•
Surulere, Lagos
•
0
Full Time
BA/BSc/HND
2 - 3 years
₦200,000 - ₦300,000/month
Posted Dec 29, 2025
Deadline Jan 15, 2026
ICT / Computer 
Job Description
Salary: 209k net
Key Duties and Responsibilities
- Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
- Respond to customer queries by phone and email
- Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
- Provide technical assistance and support for concerns and issues related to systems, software, and hardware
- Maintain conformance of computer systems
- Where required, participate in engagement sessions to determine root cause of recurring issues
Minimum Educational Requirement
- University degree in Computer Science or related discipline
Minimum Work Experience
- 3 years working experience in Information Technology and computer networking
- Working experience in IT service management
- Experience working in an FMCG environment is a plus
Knowledge and Skill Requirements
- Knowledge of IT Service Management (ITIL)
- Knowledge of Cisco networking (CCNA)
- Computer network configuration and troubleshooting skills
- Office 365 and windows operating system support skills
- Knowledge of power platform a plus
How to Apply
Interested and qualified candidates should forward their CV to:
recruitment@tranter-it.com
using the position as subject of email.
Ready to apply?
Submit your application before the deadline.