Operations and Production Manager at Casa45 Lagos

The Operations Manager is responsible for overseeing the day-to-day operational activities of the organization to ensure efficiency, productivity, and excellent service delivery. This role coordinates departments, optimizes processes, manages resources, and ensures compliance with company standards and policies.

• Oversee daily operations to ensure smooth workflow across all departments.
• Implement operational policies, procedures, and best practices.
• Monitor staff performance and ensure adherence to service and productivity standards.
• Coordinate inter-departmental activities to support business goals and customer satisfaction.
• Identify operational gaps and recommend improvements for efficiency and cost reduction.
• Oversee inventory, logistics, procurement processes, and vendor management.
• Ensure compliance with health, safety, and regulatory requirements.
• Handle escalated issues, resolve operational challenges, and support frontline teams.
• Analyze operational reports and present findings to management.
• Support budget planning, resource allocation, and operational forecasting.
• Plan, coordinate, and supervise daily food production activities across all outlets.
• Ensure all menu items are prepared according to standard recipes, portion sizes, and quality benchmarks.
• Develop and implement production schedules to meet service demands efficiently.
• Monitor kitchen staff performance and ensure compliance with operational standards.
• Collaborate with procurement and inventory teams to manage stock levels and reduce wastage.
• Ensure all production areas comply with food safety, hygiene, and sanitation standards.
• Control production costs, monitor yields, and minimize operational losses.
• Conduct regular quality checks and address any deviations promptly.
• Support menu development, costing, and seasonal food planning.
• Train and mentor production staff to improve skills, efficiency, and consistency.