Operations Manager at MacTay Consulting

We are seeking an experienced Operations Manager to increase sales of the outsourcing account and lead our team of drivers and trucks. The ideal candidate will have a strong background in logistics and transportation, sales, relationship-building skills, excellent leadership skills, and the ability to implement process improvements.

• Bachelor’s degree in business, Marketing, or a related field. A master’s degree is a plus.
• Proven experience (3+ years) in sales management, account management, or outsourcing management role, focusing on sales.
• Demonstrable experience in managing and negotiating with third-party vendors or partners.
• Strong understanding of sales methodologies, processes, and sales performance metrics.
• Excellent negotiation, communication, and interpersonal skills.
• Highly analytical with the ability to interpret sales data and make data-driven decisions.

Strategy and Planning

• Develop a comprehensive sales outsourcing strategy to expand market reach and drive revenue growth.
• Identify and evaluate potential sales outsourcing partners based on their capabilities, track record, and alignment with our company value.
• Collaborate with internal stakeholders (marketing, operations, finance) to define sales targets, KPIs, and service level agreements (SLAs) for outsourced teams.
• Close sales deals and manage accounts for successful take-off and implementation.

Performance Monitoring and Optimization:

• Track and report key sales metrics, such as lead generation, conversion rates, sales cycle length, and revenue.
• Analyze sales data and market trends to identify areas for optimization and improvement in the outsourced sales process.
• Provide guidance, coaching, and support to outsourced teams to ensure they have the knowledge and tools to succeed.

Relationship Building:

• Build strong, long-term relationships with sales outsourcing partners, fostering a collaborative and productive environment.
• Ensure seamless communication and information flow between internal teams and external partners.
• Act as a brand ambassador, ensuring that outsourced sales efforts reflect the company\'s brand, values, and quality standards.

Financial Management:

• Ensure timely payment of statutory bills of outsourced clients.
• Coordinate proper filing and record keeping.