Ops Technical Support at FoodCourt

FoodCourt • Lekki, Lagos • 1

Full Time BA/BSc/HND 2 years

Posted Nov 22, 2025

Deadline Dec 12, 2025

Engineering / Technical&nbsp

Job Description

Key Responsibilities

Respond to customer inquiries and provide timely and effective solutions via phone, email, chat, or in-person.
Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
Document and track customer issues.
Deliver excellent customer service by maintaining a professional and empathetic demeanor.
Educate customers on product features, functionalities, and best practices.
Identify patterns in reported issues and collaborate with engineering teams to resolve underlying problems.
Develop and maintain knowledge base articles and user guides for common issues and solutions.
Participate in training sessions and workshops to enhance technical skills.
Provide feedback to the development team regarding customer experiences and potential areas for product improvement.

Qualifications

Candidates should possess a Bachelor's Degree with a minimum of 2 years of experience in product management, preferably in mobile app development.
Proven experience in a technical support role, preferably in the hospitality industry
Fair understanding of computer systems hardware and software.
Excellent written and verbal communication skills.
Strong problem-solving skills and willingness to think outside the box.
Ability to work in a fast-paced and dynamic environment.

Interested and qualified candidates should send their CV to:

Careers@getfoodcourt.com

using the Job Title as the subject of the email.

Submit your application before the deadline.