Product Designer at ARM Hold Co.

• The Product Designer will be responsible for designing intuitive, elegant, and customer-centric digital experiences across the Group’s wealth and investment businesses, including stockbroking, investment management, and trusteeship.
• The role is focused on serving both retail and high-net-worth individual (HNI) customers across the full customer journey, from awareness and onboarding to investing, portfolio management, servicing, and retention.
• The ideal candidate will combine strong product design capability with a sound understanding of asset management and investment services.
• The role requires a designer who can simplify complex financial products and processes into seamless digital experiences that meet customer needs, support business growth, and align with regulatory and operational requirements.
• The role requires close collaboration with Product, Technology, Business, Compliance, Risk, Marketing, and Operations teams to design seamless web and mobile journeys, improve customer experience, and support digital adoption.
• The successful candidate will develop journey maps, wireframes, prototypes, and final interface designs, while using customer research and data insights to identify and address friction points across key journeys

Product and Experience Design 

• Drive the overall user experience strategy and ensure alignment with product vision and  user needs.  
• Design end to end digital customer experiences across web and mobile platforms for the 
• Group’s stockbroking, investment management, and trusteeship businesses.  
• Develop user flows, journey maps, wireframes, prototypes, and high-fidelity interface designs across the entire customer lifecycle.  
• Identify and improve pain points across key journeys including account opening, KYC, onboarding, risk profiling, investment selection, transaction flows, portfolio monitoring, reporting, servicing, and retention.  
• Translate complex investment, wealth, and fiduciary processes into clear, intuitive, and user-friendly digital interactions.  
• Ensure digital products are visually consistent, usable, and aligned with the Group’s brand and customer experience standards.  
• Provide clear design specifications and documentation for engineering implementation.  

Research & Innovation 

• Design across the full customer journey map for retail and HNI customer segments, ensuring a cohesive and differentiated experience across touchpoints.  
• Conduct user research, usability testing, and customer interviews to understand behaviours, needs, and friction points.  
• Use customer insights, journey analytics, and feedback to inform design decisions and continuous improvement efforts.  
• Work with product and business teams to define user needs, prioritize experience improvements, and validate design solutions.  
• Conduct design QA reviews to ensure final builds meet design expectations.  
• Champion user-centered design, design thinking, and continuous discovery practices.  
• Contribute to strengthening design operations and maturing the product design practice within ARM. 

Cross-Functional Collaboration 

• Partner closely with Product Managers, Engineers, Business Heads, Relationship 
• Managers, Marketing, Compliance, Legal, Risk, and Operations teams to deliver effective product experiences.  
• Contribute to product discovery, roadmap planning, and feature prioritization by representing the customer perspective.  
• Support the development and maintenance of a scalable design system to improve consistency and efficiency across products and teams.  
• Ensure design solutions account for regulatory obligations, accessibility, operational realities, and data privacy requirements.  

Performance and Optimization 

• Monitor the effectiveness of digital experiences using product and customer metrics such as conversion, completion rates, engagement, adoption, and drop-off points.  
• Recommend and implement improvements that strengthen customer satisfaction, digital adoption, self-service, and business performance.  

• Strong proficiency in Figma and other relevant design and prototyping tools.  
• Solid understanding of user-centered design, interaction design, information  architecture, usability principles, and responsive design.  
• Strong ability to solve customer and business problems through design thinking and  structured design processes.  
• Strong communication and stakeholder engagement skills.  
• Ability to work effectively within cross-functional agile teams
• Strong visual design capability with attention to detail and consistency.  
• Strong knowledge of asset management, investment products, and financial services,  including stockbroking, portfolio management, wealth journeys, and trusteeship  processes, is required. 

• Customer-centric thinking  
• Journey mapping and service design  
• UX research and usability testing  
• Interaction and interface design  
• Problem solving and innovation.  
• Collaboration and stakeholder management  
• Commercial awareness  
• Quality orientation  
• Ability to work within regulated environments.