Retail Shop Consultant at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited • Lagos • 0

Full Time BA/BSc/HND 1 - 3 years

Posted Feb 19, 2026

Sales / Marketing / Retail / Business Development&nbsp

Job Description

Responsibilties

Responsible for managing a whole lot of incoming and outgoing calls in the organization
Build long-lasting relationships with customers
Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank
Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels
Make use of available opportunity to sell or advertise products to customers
Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
Route calls to the appropriate channel(s)
Move complex issues or complaints to supervisors
Willing to work during extended odd hours and/or during holiday periods.

Qualifications

Interested candidates should possess an HND / Bachelor`s Degree with 1 - 3 years experience.

Interested and qualified candidates should send a soft copy of their CV to:

hr@outcess.com

using the job title as the subject of the mail.

Submit your application before the deadline.