Shortlet Sales & Operations Manager at Invent Alliance Limited

You will be responsible for managing several mid-range shortlet properties within a single location. 

The role is mostly supervisory, focusing on revenue growth as the primary KPI, while ensuring smooth operations through effective coordination with multiple support teams. You will oversee guest-facing staff, housekeeping staff, kitchen and laundry teams, and ensure maintenance issues identified during inspections are properly followed up and resolved. 

• Drive occupancy and revenue growth using dynamic pricing tools and market insights. 
• Monitor daily and weekly performance against revenue targets 
• Identify opportunities to improve revenue, through upselling, and service offerings 

• Oversee daily operations across all shortlet units to ensure service standards are maintained 
• Conduct routine on-site inspections to maintain quality, safety and readiness standards. 
• Follow up on maintenance issues identified during inspections until resolution. 

• Supervise staff handling guest communications and service delivery 
• Oversee kitchen staff and ensure food service operations meet quality and hygiene standards 
• Supervise laundry operations to ensure cleanliness, turnaround time, and availability 

• Ensure efficient guest engagement through CRM systems and WhatsApp-based communication platforms 
• Monitor guest feedback, complaints, and reviews, ensuring prompt resolution 

• Prepare intermediate-level reports covering revenue, occupancy, guest feedback and operational performance
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• Provide structured feedback to management for continuous improvement 

• B.Sc.
  in Hospitality Management, Business Administration, Marketing, or a related field 
• Proven experience in shortlet, hospitality, hotel, or serviced apartment operations 
• Strong understanding of sales, revenue management, and dynamic pricing tools 
• Experience supervising multiple operational teams 
• Proficiency in CRM systems and digital communication tools 
• Strong organizational, leadership, and follow-up skills 
• Ability to work in a structured environment with clear reporting expectations 
• Must reside close to Ajah and environs for effective on-site supervision 

At Invent Alliance Limited, we operate with structure, accountability, and growth in mind. This role offers the opportunity to manage a consolidated shortlet operation where systems, teams, and tools are already in place, allowing you to focus on performance, coordination, and results.