Store Manager at CrownCity Resort

Join the dedicated team at CrownCity Resort, a growing hospitality destination located in the heart of Agbara, Nigeria. CrownCity offers a peaceful escape from city life while delivering exceptional guest experiences shaped by culture, comfort, and care. Our resort is a unique and vibrant workplace for hospitality professionals, adventure seekers, community lovers, and service champions.

The Store Manager oversees procurement, inventory, and supply chain operations to ensure timely, cost-effective sourcing and distribution of goods. This role develops and improves procedures, coordinates with suppliers and internal teams, and maintains efficient, accurate management of the resort’s resources.

• Oversee the end-to-end supply chain process, from demand forecasting, sourcing, purchasing, warehousing, and inventory control to final distribution.
• Develop and implement supply chain strategies to optimize cost, efficiency, and reliability.
• Coordinate logistics for timely delivery of goods to all departments.
• Establish vendor lead-time tracking, ensuring delivery schedules are met.
• Identify bottlenecks and propose solutions to streamline the resort’s supply flow.
• Lead procurement planning to ensure uninterrupted supply of goods, especially during peak seasons and large events.
• Source, evaluate, and negotiate with vendors for best quality, pricing, and reliability.
• Ensure procurement activities comply with internal controls, budget policies, and legal requirements.
• Manage storage facilities, ensuring safe, secure, and organized handling of goods.
• Supervise the receipt, inspection, and issuance of goods to various departments.
• Track stock levels, implement reorder points, and ensure zero stockouts for critical items.
• Conduct monthly and surprise stock audits to reconcile with records.
• Implement systems to reduce wastage, spoilage, and expired inventory.
• Lead the creation, documentation, and implementation of CrownCity Resort’s standard procedures (SOPs) for procurement, inventory, and supply chain management.
• Ensure all procedures align with best practices, internal controls, and regulatory standards.
• Train and communicate SOPs across all departments to ensure compliance and accountability.
• Partner with F&B, Housekeeping, Maintenance, Spa, and Guest Services to anticipate procurement and supply needs.
• Provide supply chain insights for special events, holiday seasons, and procurement-heavy activities.
• Support Finance with timely reporting on stock balances, procurement expenses, and supply chain KPIs.
• Train and supervise storekeepers, clerks, and logistics assistants.

• Bachelor’s degree in Supply Chain Management, Logistics, Accounting, or Business Administration or related studies
• 4–6 years of proven experience in supply chain, procurement, and inventory management, preferably in hospitality, FMCG, or manufacturing.
• Strong knowledge of supply chain optimization, procurement regulations, and vendor management.
• Proficiency with ERP/inventory management systems and Microsoft Excel.
• Professional certifications (CIPS, CPSM, ISM, or equivalent) highly preferred.

• Strong negotiation and contract management skills.
• Analytical thinker with data-driven decision-making ability.
• Excellent organizational and leadership skills.
• Financial acumen and budget management capability.
• Integrity and commitment to transparency.
• Ability to manage multiple priorities under pressure.
• Excellent communication and relationship management.