Telecom Customer Care Service Executive (Victoria Island, Ikoyi, Yaba, Festac, Anthony) at Careers Verified

Executive - Shop Operations (Customer Care Service Executive)

• First line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes

Qualifications 

• Desired Experience 1 to 2 years’ Experience in a similar profile
• Telecom experience is required.
• Experience in Customer Service
• Experience in Cash and Stock management
• Experience in First line interaction with customers
• Candidate Integrity is key (Integrity checks to be provided.)