Jobs at People Capacity Management

• Assist in overseeing the day-to-day activities of operations teams, including loan processing, underwriting, closing and servicing.
• Analyze and recommend improvements to mortgage banking processes, including loan boarding, payment processing, and document management, implementing changes to enhance productivity and quality.
• Identify and assess operational risks, ensuring compliance with regulatory requirements such as FMBN, BOFIA and internal policies.
• Supervise and develop a team of mortgage operations professionals, providing guidance and coaching on mortgage lending and servicing regulations, policies, and procedures
• Support mortgage servicing operations, including payment processing, escrow management, and default management
• Develop and maintain process documentation, ensuring accuracy andconsistency, and providing training and support to mortgage operationsstaff.

• Bachelor’s Degree in Finance, Accounting, Economics, or a related field. A Masters degree or professional certification (e.g., CFA, ACA, or CIBN) is an added advantage.
• 5 - 7 years of proven experience in operations management, risk management and compliance, with a focus on mortgage banking or related financial services.
• Strong understanding of mortgage loan products, processes and regulations governing the mortgage banking industry.
• Proficiency in mortgage banking software, Microsoft Office and other related systems.

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