Fresh Jobs at Montaigne Place
Montaigne Place
•
Lagos Island, Lagos
•
0
Full Time
BA/BSc/HND
3 - 5 years
Posted Oct 8, 2025
Deadline Oct 31, 2025
Finance / Accounting / Audit 
Job Description
Reporting Relationships
Functionally Reports To:
Head of Retail Operations
Administratively Reports To:
Head of Retail Operations
Job Objective(s)
- Responsible for the overall management and performanceof the assigned outlet, ensuring operational efficiency, brand compliance, and profitability.
- Lead and supervise the outlet team to achieve sales targets, excellent customer service standards, andefficient inventory control.
- Drive business growth through effective marketing, visual merchandising, customer relationship management,andstaff development.
- Ensure compliance with company policies, operational standards, and financial procedures.
Duties & Responsibilities
Store Management & Leadership
- Oversee daily store operations, ensuring compliance with all company procedures and standards.
- Supervise and provide leadership to the outlet team, fostering a culture of accountability, discipline, and service excellence.
- Plan and organize workflow for maximum efficiency, aligning team performance with business objectives.
- Conduct regular team briefings and meetings to communicate updates, targets, and expectations.
- Monitor store performance metrics and prepare reports on sales, expenses, and productivity.
- Support management in developing and executing outlet-specific sales strategies and marketing plans.
Sales & Revenue Growth
- Ensure sales targets and profit objectives are consistently met or exceeded.
- Identify opportunities to increase sales and improve profitability through effective client engagement, upselling, and cross-selling.
- Track and analyze sales trends, customer preferences, and inventory movements to make data-driven decisions.
- Motivate the team to actively build and maintain strong client relationships.
- Implement in-store activations, promotions, and events to drive brand visibility and sales.
Customer Service Excellence
- Promote and model Montaigne Limited’s customer service culture — greet, assist, and thank customers courteously.
- Handle customer inquiries, complaints, and feedback professionally, ensuring timely resolution and retention.
- Train staff on service etiquette, brand knowledge, and product presentation to ensure superior customer experience.
- Monitor and maintain high standards of store ambience, cleanliness, and staff grooming.
- Ensure customer data privacy and adhere strictly to company confidentiality policies.
Merchandising & Inventory Management
- Ensure the outlet is properly stocked and visually merchandised in accordance with brand guidelines.
- Manage re-order levels and coordinate product replenishment with the warehouse and procurement team.
- Oversee product displays, seasonal arrangements, and promotional setups to optimize visual appeal.
- Monitor stock movements, manage stock discrepancies, and ensure zero stock-out or overstock situations.
- Conduct regular stock counts and reconciliations in collaboration with the inventory team.
People Management & Development
- Supervise, coach, and appraise store staff to achieve individual and collective goals.
- Identify training needs and support HR in implementing on-the-job and refresher trainings.
- Foster teamwork, discipline, and a culture of accountability among outlet employees.
- Ensure adherence to company attendance, dress code, and performance standards.
Administration & Financial Management
- Monitor cash handling, daily sales reconciliation, and accurate documentation of transactions.
- Ensure timely and accurate submission of daily, weekly, and monthly sales reports.
- Manage petty cash and other operational expenditures within approved limits.
- Ensure adherence to internal control processes and audit compliance.
- Oversee facility maintenance, security, and safety standards at the outlet.
Key Performance Indicators (KPIs)
- Achievement of monthly/quarterly sales targets.
- Inventory accuracy and stock reconciliation compliance.
- Customer satisfaction and retention rates.
- Staff productivity and performance metrics.
- Adherence to store operating procedures and audit standards.
Minimum Educational Qualification
- Bachelor’s Degree in Business Administration, Marketing, or related field.
- A Master’s Degree or professional certification in Retail Management or Marketing is an added advantage.
Required Experience
- Minimum of 3–4 years of hands-on experiencein a retail store management or supervisory role.
- Prior experience in luxury retail, cosmetics, fashion, or boutique operationsishighly preferred.
- Proven experience using Point of Sale (POS) systemsand other retail management tools.
- Demonstrated ability to lead and motivate sales teams to achieve business objectives.
- Experience in customer relationship management, visual merchandising, and inventory control.
Required Competencies
Knowledge:
- In-depth knowledge of retail operations, customer service, and sales techniques.
- Strong understanding of beauty, cosmetics, skincare, and fragrance products.
- Familiarity with marketing and merchandising strategies in a luxury retail setting.
Skills:
- Strong leadership, analytical, and problem-solving skills.
- Excellent verbal and written communication.
- High proficiency in MS Office tools and POS systems.
- Excellent negotiation, persuasion, and sales closing abilities.
- Time management, multitasking, and organizational skills.
Attributes:
- Smart, confident, and customer-oriented.
- Team player with high integrity and professionalism.
- Goal-driven with a strong sense of accountability.
- Must be able to work flexible hours, including weekends and holidays.
Other Requirements
- Must reside within Lagos Island or its immediate environs.
- Must be well-groomed, presentable, and articulate consistent with Montaigne’s luxury brand image.
- Must be willing to work full-time, including weekends and holidays, with one day off in a shift schedule.
How to Apply
Ready to apply?
Submit your application before the deadline.