Job Offers at Avon HMO

The Regional Manager plays a critical role in driving customer acquisition, retention, and market share growth within the assigned region while ensuring overall profitability and sustainable business performance.

This role holds full P&L responsibility and is accountable for leading sales, business development, customer experience, and relationship management initiatives to achieve annual targets. The ideal candidate will be a self-driven and ambitious leader with strong strategic, analytical, and people management skills, capable of building high-performing teams, nurturing key relationships, and leveraging customer insights to support the company’s continued growth and market leadership.

• Drive corporate and retail client acquisition, retention, and expansion strategies.
• Develop and execute business plans to achieve revenue targets and profitability goals.
• Identify new market opportunities, partnerships, and distribution channels.
• Lead negotiations with corporate clients, brokers, and key stakeholders.

• Build and lead a high-performing sales and marketing team.
• Oversee product positioning, pricing strategies, and market penetration plans.
• Monitor competitor activities and adjust strategies to maintain competitive advantage.
• Implement customer engagement and loyalty programs to reduce churn.

• Ensure efficient operational processes for client onboarding, claims processing, and customer service.
• Oversee provider network management (hospitals, clinics, pharmacies).
• Ensure delivery of high-quality healthcare services and seamless customer experience.
• Drive automation and technology adoption for operational efficiency.

• Take ownership of the regional/business unit P&L.
• Manage budgets, forecasts, and cost optimization strategies.
• Ensure premium collections, credit control, and financial discipline across accounts.
• Report regularly to senior management on business performance.

• Ensure adherence to NHIS (National Health Insurance Scheme) and regulatory guidelines.
• Develop and monitor internal policies to mitigate risks and ensure compliance.
• Liaise with regulators and industry bodies to stay updated on industry requirements.

• Lead, mentor, and motivate a multidisciplinary team.
• Build a performance-driven culture with measurable KPIs.
• Foster collaboration between sales, operations, finance, and medical teams.
• Champion staff training, capacity building, and professional development.

• Develop and execute strategic plans to achieve sales targets and expand the customer base, leveraging a deep understanding of category-specific landscapes and market trends.
• Effectively communicate the organization’s value proposition through compelling proposals, bids, and presentations.
• Partner with customers to understand their business needs and objectives, while building and maintaining strong, long-term relationships.
• Deliver pre-designed product training and other capacity-building programmes to regional staff.
• Collaborate with marketing, customer service, medical services, and other internal teams to drive a profitable, sustainable, and growing business portfolio within the assigned region.

• Bachelor’s degree / HND  Business administration, Marketing, Health Management, or related field (MBA is an advantage).
• Minimum of 8–10 years’ progressive experience in HMO/health insurance, with at least 3 years in a senior management role.
• Proven track record in business development, sales leadership, and P&L management.
• Strong understanding of HMO operations, healthcare provider management, and NHIS regulatory framework.
• Exceptional negotiation, communication, and stakeholder management skills.
• Demonstrated ability to lead and inspire high-performing teams.

• Strong communication and interpersonal skills.
• Strong planning and organization skills.
• Ability to work independently and with minimal supervision.
• Ability to manage multiple tasks and meet deadlines.
• Attention to details.
• Ability to handle confidential and complex information with discretion.
• Innovative and possession of good problem-solving skills.
• Self-motivated
• Able to prioritize workload
• Strong commercial acumen
• Outstanding collaboration skills
• Good leadership and excellent interpersonal skills
• Excellent people management and leadership skills

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