Job Opportunities at Bheerhugz Cafe

• Order Taking: Greet guests promptly, present menus, and accurately take food and beverage orders, offering suggestions and upselling specials (e.g., premium drinks, promotional items).
• Product Knowledge:Possess expert knowledge of all menu items, daily specials, preparation methods, ingredients (especially for allergens), and the beverage list (cocktails, wines, spirits).
• Delivery: Serve food and drinks efficiently and elegantly, following established service standards and ensuring order accuracy. Check Management: Adhering to all cash handling procedures.
• Customer Service Survey: Administering the customer service survey questionnaire to all guest to get feedback on our service Loyalty Program: Upsell to guests about the company\'s loyalty programs.

Floor Operations and Maintenance:

• Table Maintenance: Clear and reset tables promptly, maintaining the cleanliness of the dining area, service stations, and bar perimeter throughout the shift.
• Setup & Breakdown: Assist with the setup and closing procedures of the lounge/restaurant, including arranging furniture, cleaning service areas, and restocking supplies.
• Coordination: Maintain clear and constant communication with the kitchen team and the bar team to ensure timely order flow and guest satisfaction.
• Hygiene: Strictly adhere to all food safety and hygiene regulations, ensuring a sanitary environment for both food service and guest areas.  

Communication and Problem Solving:

• Teamwork: Work collaboratively with fellow staff, supervisors, and managers to ensure seamless service and a positive work environment.
• Issue Resolution: Immediately report any guest dissatisfaction, complaints, or operational issues (e.g., maintenance needs, inventory shortages) to the Shift Supervisor.
• Attendance: Maintain excellent timekeeping and attendance, adhering to the scheduled shift roster, which may include late nights and weekends typical of the Lagos lounge environment.  

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