Ongoing Recruitment at Eclat Human Resource Consulting Limited

The ideal candidate will (but is not limited to):

• Work with the Lubricant Sales Manager to develop visitation/activity schedule/plan to facilitate realization of the sales target. 
• Develop a sales plan based on the approved sales strategy in conjunction with the Lubricant Sales Manager. 
• Carry out regular customer visitations and manage customer relationship. 
• Proactively identify and report on potential revenue streams. 
• Process customer orders and follow-up with distribution personnel to ensure prompt product delivery in line with organisational policies. 
• Provide technical services to current and prospective customers to drive product sales and increase customer satisfaction. 
• Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution. 
• Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy. 
• Keep abreast of relevant developments in the customer operations i.e. procurement of new technology that may impact on their continued business dealings and communicate appropriately to the Lubricant Sales Manager for immediate attention. 
• Collate and analyse sales data and generate periodic sales reports for the attention of the Lubricant Sales Manager. Also monitor and report competitor’s activities. 
• Prepare agreed activity and performance reports on a timely basis, for the attention of the Lubricant Sales Manager and other relevant parties. 

Perform other duties as assigned by the Lubricant Sales Manager. 

• Second class degree or its equivalent in Chemical or Mechanical Engineering or a relevant degree in the Physical Sciences and Engineering. 
• 7 – 9 years relevant experience  

• Good knowledge of products and services, specifically the Lubricant. 
• Good understanding of the chemical combinations, usage and advantages of individual lubricant products of the organization. 
• Good oral and written communication skills. 
• Good customer service and relationship management tools. 
• Good networking and teaming skills. 
• Good data gathering and analysis skills. 
• Good problem analysis and solving skills.
• Good proficiency in the use of office productivity tools.
• Key Performance Indicators 
   
• Accuracy of information.
• Number of new customers.
• Percentage of sales target met. 
• Number of customer complaints resolved.

Product knowledge.

Turnaround time in generating relevant reports.

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