Ongoing Recruitment at ICS Outsourcing

• Our client in the
  FMCG industry
  is seeking a proactive and customer-focused
  Customer Service Representative (CSR)
  to join their team. The ideal candidate will be responsible for managing customer inquiries, resolving complaints efficiently, and ensuring a seamless customer experience.
• The role involves interacting with distributors, retailers, and end consumers while ensuring timely resolution of product-related issues, order inquiries, and service requests.

• Handle customer inquiries, complaints, and service requests via
  phone, email, and other communication channels
  .
• Provide accurate information about
  products, pricing, availability, and order processes
  .
• Investigate and resolve
  customer complaints related to product quality, delivery, and orders
  .
• Escalate complex issues to relevant departments while ensuring proper follow-up and resolution.
• Support customers with
  order placement, order tracking, and delivery updates
  .
• Maintain proper records of customer interactions and transactions using CRM systems.
• Collaborate with
  sales, logistics, and warehouse teams
  to ensure efficient order fulfillment and customer satisfaction.
• Gather customer feedback and report recurring issues to management to improve products and services.
• Ensure excellent customer experience while maintaining the company’s service standards.

• Minimum of
  2 years experience in Customer Service
  , preferably within the
  FMCG industry
  .

• Bachelor’s degree or equivalent qualification in
  Business Administration, Marketing, or a related field
  .

• Strong
  verbal and written communication skills
  with the ability to interact professionally with customers.

• Familiarity with
  CRM systems and Microsoft Office tools
  .

• Ability to
  handle complaints professionally and resolve issues effectively
  .
• Customer-Centric Mindset
• Demonstrates
  patience, empathy, and a proactive approach
  to customer service.

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